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Pricing and Payment
We are proud to say that we pay our cleaners a living wage. Tipping your cleaner is not required nor is it expected. If you feel that your cleaner has gone above and beyond the call of duty and you'd like to tip him or her, feel free to do so.
We accept all major credit cards.
Your Appointment
If you have a preference for a cleaner, please let our head office know. While we can't guarantee that this particular cleaner will be available for each visit, we'll do our best to schedule this person to clean your property when he or she is available.
No, you are not required to be present for your scheduled cleaning. You'll simply have to provide us with a copy of your house key.
Warranty
Yes, we absolutely do! We are proud of the quality of the work that we delivery and are certain that you'll be happy with it. If you feel that our work has been completed in an unsatisfactory manner, contact us as soon as possible and we'll make it right.
If, after your scheduled cleaning, you notice that something has been damaged and you suspect that one of our cleaners may be at fault, please contact us as soon as possible. We'll have the item repaired or replaced at no cost to you.
Cleaning Supplies
No, all cleaning supplies that are required to clean your property will be provided by us.
General
Yes, all of our employees are bonded. In addition, we carry one million dollars of general liability insurance, which covers us for such things as accidental damage, fire, and theft.
Trust and Safety
🔒 ODC Trust & Safety Guidelines
At SeaCity On-Demand Cleaning, your safety and peace of mind are our top priorities. Our On-Demand Cleaning (ODC) service follows strict trust and safety protocols to ensure a secure, reliable, and professional experience every time.
1. Background-Checked Professionals
All ODC cleaners undergo comprehensive background checks and vetting before joining our team. We only hire trustworthy, experienced professionals who meet our high standards.
2. Fully Trained & Certified Staff
Every cleaner receives thorough training on cleaning techniques, safety procedures, and customer service to guarantee consistent, high-quality work.
3. Insurance & Bonding
Sea City Cleaning carries full liability insurance and bonding to protect your home and belongings throughout the cleaning process.
4. Secure Booking & Payment
Our online booking system uses encrypted, secure payment processing. We never store your payment details outside trusted payment gateways.
5. Clear Service Agreements
We provide detailed descriptions of services and pricing upfront so there are no surprises. Any special requests or add-ons are confirmed before cleaning begins.
6. Respect for Your Privacy & Property
Our team treats your home with the utmost respect and confidentiality. We adhere to strict privacy policies and never share client information.
7. COVID-19 Safety Protocols
To protect you and our staff, we follow current health guidelines including mask-wearing, sanitizing equipment, and frequent hand washing.
8. Customer Satisfaction Guarantee
If you are not fully satisfied with your ODC service, contact us within 24 hours. We will address your concerns promptly, including possible re-cleaning at no extra charge.
Yes. Our online payment system uses Stripe, which is one of the world's largest online payment processors. No critical credit card information is stored on our servers and all communication is encrypted with an SSL certificate.